This Agreement is made between teyahlilia ( “we”, “us”, “our”),

and

The Client (“you”, “your”), who engages teyahlilia to provide bespoke garments made to your specifications.

1.1 These Terms and Conditions govern all work carried out by teyahlilia and by commissioning work, the client agrees to be bound by these Terms and Conditions.

1.2 Any variations or amendments to these terms must be agreed to in writing by teyahlilia prior to the commencement of work.

2.1 To place an order an initial enquiry should be made to teyahlilia by email as per the website teyahlilia.com or via instagram.

2.2 The intended garment, or proposed garment design, will be agreed between the parties to include, fabric, colour, embellishments, embroidery and any specific design details required by the client together with required sizing of the garment. The client will provide their measurements for the garment and sizing as discussed. Any changes to the design/ sizing after the order has been accepted by teyahlilia may incur additional charges, and teyahlilia cannot guarantee that previously agreed deadlines will be met although every effort will made to do so.

2.3 Every effort will be made to source the fabric/ embellishment type/threads/ colours required etc , however no liability will be accepted, or refund given, due to minor variations of colours / fabric type etc that may occur due to different fabric makes/ materials being used.

2.4 Teyahlilia will source all fabric/ embellishments/ accessories/components etc for the garment/ garments however should a specific item be required, the client may provide the same at their own cost as agreed between the parties. Please discuss any specific requirements in this respect at the time of ordering.

2.5. The price of the garment/ garments will be agreed between the parties and confirmed by teyahlilia by email prior to you placing the order.

2.6. A 50% deposit of the total order cost will be required for payment at the time of ordering. Upon payment of the deposit the order will be deemed as accepted.

2.7 The balance amount of the order is to be paid upon confirmation by teyahlilia that the order is ready for despatch. If the balance is not paid within 3 working days of the same, teyahlilia is entitled to offer the garment for general sale and retain the 50% deposit. Teyahlilia understands that sometimes there may be difficulties with payment and should you encounter any difficulties or require further time to pay, please email teyahlilia@gmail.com to discuss the same.

2.8 A minimum one month turnaround time is required from the order being accepted, for completion of the garment. Garments are however generally ready far sooner than this. Should a garment be required for a specific event/ date please contact teyahlilia to discuss this and agree a date for delivery/ your requirements.

2.9 Should it not be possible to source the fabric/ garment components in time to comply with any agreed timeframes, you will be advised of the same and either a refund will be given within 48 hours or a new agreement may be discussed in respect of completion of the garment.

2.9. All items are quality checked before leaving teyahlilia. Any issues must be reported to teyahlilia upon receipt or within 24 hours of receipt.

3.1 All prices are as provided on teyahlilia.com for specified items.

3.2 Where a variation in garment style/ fabric/ embellishment/ embroidery/ component is agreed, a price will be provided to you prior to any order being placed.

3.3. All prices include second class tracked postage within the UK. For orders outside of the UK please email teyahlilia for a quote.

3.4 Discounts may be applied to orders for multiple garments. Please email teyahlilia to discuss the same.

3.5 Prices may vary due to garments requiring:-

• Specialist or more expensive threads
• Designs with multiple colours/ threads
• Special backings or fabrics
• Metallic threads
• Excessive hand finishing
• Specialist fastenings/ zips etc

4.1 All garments/ garment designs created by and sold through teyahlilia.com remain the sole property of teyahlilia.com.

4.2 Teyahlilia accepts no liability for artwork copyright infringements where artwork has been supplied by the client.

5.1 All garments are inspected before leaving teyahlilia.

5.2 Any claims for refunds relating to defects or quality must be made within 24 hours of receipt.

5.3 Teyahlilia shall not be held liable for:

a) variations caused by changes in materials, threads, or fabrics;

b) garments not arriving by agreed deadline date due to postal delays/ strikes/ garments being lost in transit.

c) garments damaged in transit.

5.4 All garments are hand made and many have intricate embellishments and/ or embroidery/ specialist threads and components to create your unique piece. Great care should be taken when wearing/ handling and caring for your garment. It is recommended that all garments are hand washed in warm water with a very mild detergent to prevent damage. No responsibility is accepted by teyahlilia for damage caused by inappropriate care/ handling of the garment once received by you.

5.5 No responsibility will be accepted by teyahlilia for items that do not fit due to incorrect measurements being given by you and/ or due to a change in your measurements to those provided at the point of order. Please therefore discuss your measurements and/ or any concerns as to how to take these measurements with teyahlilia prior to order. This is a bespoke service and all measurements are specific to you.

6.1 At the time of the order being placed by the client, 50% of the total order cost as agreed between the parties is payable by the client. No work will be undertaken, fabric purchased and/ or required components purchased until such time as the 50% deposit has been paid by the client. Upon receipt of the 50% deposit, the order is deemed as accepted by teyahlilia and work will be commenced.

6.2 Deposits, once paid, are non-refundable if work has commenced.

6.3 Upon completion of the garment you will be contacted with confirmation that the garment is ready for despatch, at which time the balance due is payable in full BEFORE the garment will be despatched to you.

6.4 If the balance due is not paid within 3 working days of you being advised that the order is ready for despatch, teyahlilia is entitled to offer the garment for general sale and retain the deposit.

6.5. Should you wish to discuss payment terms or incur any difficulties with the same, then please contact teyahlilia who will be happy to assist where possible.

7.1 All prices include postage to the UK. All garments are sent to the client by second class, tracked, Royal Mail delivery unless otherwise agreed. The client should provide a full postal address to include postcode upon ordering.

7.2. All garments will be posted by, at the latest, 3 working days prior to any agreed date for which the garment is required unless otherwise agreed.

7.3. Teyahlilia will not be responsible/ liable for any delays in delivery caused by postal strikes/ late delivery or lost items. This should be taken up with Royal Mail.

7.4 Should you wish your order to be delivered outside of the UK, then please contact teyahlilia to agree postage costs/ anticipated time frames.

7.5 Should a garment arrive after the agreed date it is required for and as agreed, due to postal delays, being lost in transit etc, teyahlilia will not be liable for the same.

7.6 Proof of postage will be obtained by teyahlilia and provided to the client upon request.

8.1 Due to all garments being bespoke and made to your individual specific measurements as provided by you, returns/ refunds are not accepted unless your item is deemed as defective or faulty by teyahlilia.

8.2 In order for a garment to be deemed as defective and/ or faulty please email teyahlilia within 24 hours of receipt (classed as 2 working days after date of postage) explaining the issue and proving photographic evidence of the fault. You may be required to return the garment to teyahlilia at your own cost for inspection.

8.3 Should it be accepted that your garment is faulty or defective by teyahlilia, a full refund will be given within 7 days of it being deemed faulty/ damaged, less any delivery costs paid by teyahlilia.

8.4 No responsibility/ liability will be accepted for items damaged in transit.

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

9.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.